FAQ

Fitness Trainer 360 is an American Council on Exercise (ACE) approved continuing education provider. Be confident that the continuing education credits (CEC) earned from our courses are recognized and accepted by ACE for your recertification.

This option is for professionals who already have the book, access to the book (i.e., through sharing or borrowing), or wish to order the book from another vendor such as amazon. You do need to have access to the book to complete the exam. If you order the book through us, simply select "Exam & Kindle eBook" or "Exam & Book" from the "Make It Mine" area when completing your order.

No. Each professional must purchase their own exam. Exams are not transferable or shareable. If an individual attempts to submit exam answers (which they did not purchase), then the continuing education units and statement of completion will be deemed invalid and reported to the Board of Certification, Inc.

Exam questions are organized in sync with the book chapters, and are designed to assess how well you can apply the information and knowledge to change your professional decisions, practice and behavior, in accordance with best practices and evidence-based research. Print out the exam and use the referenced book or video to complete, marking your answers on the printed exam. Then enter your exam answers at the URL or QR code located on the exam cover page (lower right corner). With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.

Depending upon your order selection ("Exam only" or "Exam & Book" or "Exam & Kindle eBook"), items are shipped as described below. 1. Continuing education exam Within moments of completing your order with us, you receive an automated email that contains a "download on demand" link so you can download your exam (in Adobe pdf format). We suggest you printout the exam and use the referenced book to complete. Then enter your exam answers at the URL or QR code located on exam cover page. With a 70% minimum score, you'll receive your statement of completion instantly. Unlimited and complimentary retakes. 2. Kindle eBook Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for this order. Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more here. ​ 3. Book Ships directly from the distributor or publisher, via USPS or UPS. Domestic delivery within 3-5 business days.

During checkout, select your book format (hard copy or if available, Kindle eBook). Within 24 hours of placing your order with us, you'll receive a redemption code (via email) to read/access your Kindle eBook. Kindle eBooks are accessible in the U.S. only.

Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. You can enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Get the free Kindle reading app here. Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for your Athletic Trainer 360 order.

Earn continuing education as soon as you order! Within moments of completing your order with us, you receive an automated email that contains a link so you can download your exam (in Adobe pdf format). We suggest you printout the exam, and use the referenced book to complete. Then enter your exam answers (in one session) at the URL located on the exam. With a 70% minimum score, you'll receive your statement of completion instantly. Unlimited (and complimentary) retakes.

Really. No sales tax or shipping fee. Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders (within the U.S. and territories), with no minimum order. It's on us. Not available for international orders.

Detailed instructions for submitting your exam are located on the exam cover page, lower right corner. You can also view the instructions here.

Absolutely! We always welcome course suggestions. When your recommendation is adopted, you'll receive your course FREE. Bring it on--we wanna know what you wanna know. Hint: We generally consider books that are within 5 years of their publication date.

We accept PayPal, Visa, MC, Discover & AMEX. For credit card verification, the billing address you enter must match the address where you receive your credit card statement. View more information on using a purchase order here.

Yes, indeed! View more information on using a purchase order here.

We believe in second chances. View more information about our easy and fair return policy here.

We respect your privacy and are committed to protecting it. Period. We have partnered with authorize.net a leading payment gateway to accept payment information safely and securely. Unlike some of our competitors, we NEVER share or sell your information. Our shopping cart has an SSL certificate and all payment information is encrypted for your ultimate security.

The GDPR is a regulation on data protection and privacy for all individuals within the European Union. It is expected that the same or similar privacy policies will be adopted by U.S.-based businesses. View more info here. According to the Board of Certification, Inc., Athletic Trainer 360 is to retain all records pertaining to the development and administration of its continuing education activities for 5 years. If an Athletic Trainer (AT) requests their records be removed citing GDPR, the Board of Certification (BOC) acknowledges that the AT would not appear in our records should the BOC request them. ​ Before requesting removal of your information from our database, please consider the following disclaimer: Removing your records from Athletic Trainer 360’s database will result in the inability to confirm attendance/completion of continuing education activities if subject to a Board of Certification audit. Please contact us at info@athletictrainer360.com if you wish to remove your information and data from our records.